Post by Prisila on Nov 8, 2023 23:43:58 GMT -5
Account manager has a consistent and professional image a a marketing account manager, you should act and dress professionally Establish a consistent image and manner of communication across email, LinkedIn, Basecamp, and your company profile or bio. Use the same photo across platforms. Have a corporate email signature, and end always your emails in a similar manner. You want your clients to become familiar with your way or working, and to know what they can expect from you. The company client relationship is all about building trust . An account manager lets clients know they're listening Make sure to follow up with clients in a timely manner, even just to acknowledge that you saw what they sent you and will respond in more detail later. However, never respond too hastily if you re not sure of an answer or have to ask a supervisor for more details.
A quick message like, I vet seen what you ve sent me and I ll get back to photo editing servies you soon with more details will work wonders. . An account manager comes across as an expert Everything that you re involved in should convey the fact that you re an expert. Double check what you re sending in terms of content, spelling, design, etc. It must be up to your standards as an expert and the standards that your Marketing agency promises. Customers are very quick to realize when you re not doing your best work and will call you out on it. Save yourself the bad feedback and ensure that yourself and your team are doing the highest quality work… Every. Single.
Time An account manager communicates delays if you are a marketing account manager, you must communicate delays to clients If you re behind schedule, let your clients know as early as possible so they can adjust their own timelines. Usually there is a chain of command that should be notified. As the agency, you are at one end of the chain, with the decision maker all the way at the other end. It s easy to see how timelines can get pushed back. If you re sick, going on a break, or even taking vacation, make sure to notify your clients and provide a backup. Always set an away message in your email with those details, too. . An account manager offers solutions, never problems One of our mottos at mbudo is to offer solutions, never problems.
A quick message like, I vet seen what you ve sent me and I ll get back to photo editing servies you soon with more details will work wonders. . An account manager comes across as an expert Everything that you re involved in should convey the fact that you re an expert. Double check what you re sending in terms of content, spelling, design, etc. It must be up to your standards as an expert and the standards that your Marketing agency promises. Customers are very quick to realize when you re not doing your best work and will call you out on it. Save yourself the bad feedback and ensure that yourself and your team are doing the highest quality work… Every. Single.
Time An account manager communicates delays if you are a marketing account manager, you must communicate delays to clients If you re behind schedule, let your clients know as early as possible so they can adjust their own timelines. Usually there is a chain of command that should be notified. As the agency, you are at one end of the chain, with the decision maker all the way at the other end. It s easy to see how timelines can get pushed back. If you re sick, going on a break, or even taking vacation, make sure to notify your clients and provide a backup. Always set an away message in your email with those details, too. . An account manager offers solutions, never problems One of our mottos at mbudo is to offer solutions, never problems.